FAQ - Frequently Asked Questions

McFadden Product FAQs

 

Wholesale Information

 

Does McFadden offer wholesale pricing?

 Yes. Please contact us at 800-544-8230 for more information.

 

Organic Herbs

 

Is there salt in the Lemon Pepper blend?

 Yes, there is sea salt in the Lemon Pepper blend.

 

Are your herbs Gluten free?

Yes, all of our herbs are Gluten free.

 

Is there MSG in your herbs or herb blends?

 No. There are absolutely no MSG in any of our herb or herb blends.

 

Wreaths + Garlands

 

How long does it take for the wreaths to dry out?

 Our wreaths arrive fresh and dry within two weeks.

 

What should I do when I receive my wreath / garland?

 Upon receipt, immediately remove the wreaths and garlands from shipping box. Proper air circulation is necessary to aid the slow drying process.

 

Are the chili pepper accents on the wreaths organic and edible?

 The chili's are not organic but they are grown naturally and are edible.

 

When Do Your Products Ship?

 

Wreaths, Swags + Garlands

 Wreaths,Swags+ Garlands are shipped fresh typically between November and January. Up to 2 days processing time after the order is recieved for all items. 

 

Garlic

 Garlic is shipped fresh typically between July through April.

 

Herbs, Herb Blends, Herb Gift Boxes, + Wild Rice

Year-round.

 

Shipping Information

 

 Multiple Shipping

 

Can I ship different products to multiple addresses as gifts on one order?

Yes, you can ship whatever product you wish to whomever you want on the same order. 

It will be on step 2 Shipping. You will select 'SHIP TO MULTIPLE ADDRESSES'. You will have to sign into your account and have the addresses saved in your address book. 

 

Rush Shipping and Processing

We can arrange for rush delivery to most destinations within the United States. If we receive your order by 11 am PST Monday through Thursday, you'll receive your purchase within two business days; orders placed Friday through Sunday will arrive on Tuesday. Note: Rush service is not available for some oversize items or bulk orders. 

*California to California is two days max

 

 

How are shipping and processing charges calculated?

Standard and Rush Delivery prices are calculated based on the weight and location in which your order is delivered. All shipping charges are calculated via UPS & USPS real-time.

 

Can an order be shipped to a foreign country?

 At present, we ship only within the United States, to its territories.

 

Can my order be shipped to a P.O. Box?

 Yes but we do not reccommend doing so unless you check your P.O. Box regularly, due to the fresh nature of many of our products.

 

Will you hold an order and ship it at a later date?

 If you wish to place an order but delay its shipment to a later date, please indicate your delivery date before adding the item to your cart. 

 

How do I ship to multiple addresses from a single order?

During checkout it will be Step 2 Shipping. You will select 'SHIP TO MULTIPLE ADDRESSES'. You will have to sign into your account and have the addresses saved in your address book. 

 

How long does it take to receive my order if I live on the East Coast?

 It takes 6 business days UPS ground to get to the East Coast (not including the day it ships).

 

Returns

 

What is McFadden Farm's return policy?

 If you are not completely satisfied with a McFadden item, please contact us at 800-544-8230 or via email at sales@mcfaddenfarm.com

 

Purchasing

 

What forms of payment are accepted for online purchases?

 We accept Visa, MasterCard, Discover, Amex and Paypal.

 

How can I be sure an item is In Stock?

 This information can be found on the product page of the item you are purchasing. Many of our products are seasonal, therefore unavailable until seasonally prepared. All seasonal products are noted of their availabilty on the product page. 

 

How can I check the status of an order placed online?

 If you provide your email address when placing your order, we'll notify you once your order has been shipped. If you placed your order online, you can check your shipping status online 24 hours a day 7 days a week by logging into your account with your email and password. Registration is required to track your order online. You can also give us a call at 800-544-8230 Mon - Fri  9am -4pm PST

 

 

Will you confirm receipt of my online order?

 You may also print or note your order information, including order number, once your order is complete. If you provide your email address when placing your order, you'll receive a confirmation message within 24 hours.

 

Can McFadden Farm assist my company with gift-giving and large orders?

 Yes. Please call 800-544-8230 to speak with a representative or email us at sales@mcfaddenfarm.com if you would like more information.

 

How can I change or cancel my order?

 To make a change or cancel your order, please contact Customer Support at 800-544-8230.

Please note : McFadden Farm cannot cancel an order for any item after the item has been shipped.

 

Security

 

Is the credit card information I submit secure?

 Yes. Every step of the mcfaddenfarm.com online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.

 

Gift Cards

 

Can I purchase or redeem a gift card online?

Yes. Using a gift card to make a purchase online is easy: At checkout, enter the gift card number into the promo code box. The gift card value will automatically be applied to your merchandise total. If the purchase amount is less than the card value, the balance will remain on the card and can be applied to a future purchase.

 

How are gift cards shipped?

 All gift cards are sent via email. You (or your recipient) will receive an email with your gift card number to be redeemed at your convenience. Please note : All e-gift cards are sent to the email provided during checkout.

 

How do I determine the remaining balance of a gift card?

At the top of the website there is a link that says 'GIFT CERTIFICATES', There is a tab where you can check the balance. You can also call us at 800-544-8230 and we will be happy to tell you the balance. 

 

Is there an expiration date for a gift card?

 No, we invite you to make use of your gift card at your convenience.

 

What if I lose a gift card?

The McFadden Farm gift card should be considered as cash. We cannot replace a lost or stolen gift card, except as required by law.

 

Can a gift card be exchanged for cash?

 No, a gift card can be used only for purchases, except as required by law.

 

Product Reviews

 

How do I submit a rating and a review for a product?

 Thank you for taking the time to review products that you've purchased from McFadden Farm. To write a review, go to the product page and click "Write a Review" or "Review this Item". Then sign in by typing your email address and a nickname. (Although your nickname will appear, your email address will not appear online; we request it in the event we need to contact you with questions about your review.) Click to rate the item from 1 to 5 (one is the lowest rating and five is the highest). Note whether or not you recommend this product to other customers. Then write your comments regarding its quality, performance and ease of use.

Please be as specific as possible in describing what you did or did not like about the product. Preview and approve your review, then click "Submit."

 

When will my rating and review appear online?

 It may take 3 to 5 business days before approved reviews appear on the site.

 

We reserve the right to withhold reviews that include:

 * Obscenity, discriminatory language or wording inappropriate to a public forum.

 * Advertisements, Spam content or references to other online sites, offers or products.

 * Contact information, including email addresses, URLs, phone numbers or addresses.

 * Comments that are critical of other posted reviews or their authors.

 

Sending a Gift

 

How do I have a gift order shipped to another address?

 If you'd like a product to be sent to an address other than your own, you can indicate this when you checkout. You will uncheck the box that says 'I also want to ship to this address' under the Billing Details section. 

 

How do I include a gift message?

With any order, we will be happy to write your gift message on one of our gift cards at no extra charge. When you are on the product page before you add the item to the cart you can put what you would like the note to say. If you forgot to do so then you can add it later in the checkout process in order notes. 

 

How can I check the status of a gift order placed online?

If you provide your email address when placing your order, we'll notify you by email once your order has been shipped. For both online orders and phone orders, check shipping status online 24 hours after the order was placed, by signing into your account. Please note; that you must be registered in order to check the status of an order online. If you would like us to check your shipping status for you, please call us at 800-544-8230.